Frequently Asked Questions
Everything you need to know about our certified pre-owned devices and repair services.
What is the condition of your 'Certified Pre-Owned' devices?
Every device undergoes a rigorous 64-point inspection by our expert technicians to ensure 100% functionality. We grade our devices based on cosmetic appearance, but each one is guaranteed to work like new.
Do you offer a warranty on repairs and devices?
Yes, we provide a comprehensive 1-year limited warranty on all certified pre-owned devices and a lifetime guarantee on the parts and labor for most screen and battery repairs.
How long does a typical smartphone repair take?
Most common repairs, such as screen replacements and battery swaps, are completed in 60 minutes or less. More complex issues may require additional diagnostic time.
What is your return policy for online orders?
We offer a 15-day money-back guarantee on all device purchases. If you are not completely satisfied, you can return the device in its original condition for a full refund or exchange.
Do you use original manufacturer parts for repairs?
We use high-quality, premium parts that meet or exceed original equipment manufacturer specifications to ensure your device performs at its peak after every repair.
How can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.